Who we are

Information We Collect

We collect personal information you voluntarily provide when you:

• Schedule a consultation or session through Calendly
• Communicate with us via phone, SMS, email, or Zoom
• Participate in coaching, hypnosis, retreats, or wellness-related services
• Make a payment through PayPal
• Subscribe to email communications through Mailchimp

This information may include your name, email address, phone number, scheduling details, payment status, and information you choose to share during consultations or sessions.

Scheduling and Communication Tools

We use third-party tools to operate our services efficiently:

• Calendly for appointment scheduling
• Zoom for virtual sessions and SMS communications
• Mailchimp for email communications
• PayPal for payment processing

These providers collect and process data in accordance with their own privacy policies. We only use these tools to deliver services, communicate with you, and manage appointments.

SMS Communications

If you opt in, we may send SMS messages for:

• Appointment reminders
• Follow-up messages related to services
• Occasional promotional or informational messages
• Embedded content from other websites

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message.

Required Zoom SMS Privacy Disclosure: “No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Email Communications

If you subscribe to our email list, we may send educational content, updates, or promotional messages via Mailchimp. You may unsubscribe at any time using the link provided in our emails.

Retreats and Group Communications

For retreat experiences, including international retreats, participants may be included in a private group communication channel (such as WhatsApp) for the purposes of coordination, safety, logistics, and emergency communication.
Participation in these group channels may require sharing limited contact information, such as name and phone number, with retreat leaders, facilitators, and on-site medical personnel when applicable.

These group communications are used solely for retreat-related purposes and are not used for marketing or promotional communications. By registering for a retreat, participants acknowledge and consent to inclusion in such group communications as part of the retreat experience.

Payments

Payments are processed securely through PayPal. We do not store or have access to your full payment credentials. PayPal’s use of your personal and financial information is governed by their own privacy policy.

Client Notes and Data Storage

We maintain confidential client notes for service delivery and continuity of care. These notes may include session summaries or personalized materials and are:

• Stored securely in password-protected cloud storage (OneDrive)
• Accessible only to authorized personnel
• Used solely for providing services to you

We do not sell, rent, or share this information with third parties.

Cookies

Our website may use cookies to improve functionality and user experience. Cookies do not include personally identifiable information unless you voluntarily provide it through forms or scheduling tools.

Embedded Content

Pages on this site may include embedded content (such as videos or scheduling widgets). Embedded content from other websites behaves as if you visited those websites directly and may collect data in accordance with their own privacy policies.

Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal or regulatory obligations

You may request deletion of your data at any time, subject to required recordkeeping laws.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for communications at any time

To exercise these rights, contact us at crystal@guidinglight1111.com.

Where Your Data Is Sent

Information may be processed by trusted third-party service providers as outlined above. We do not transfer your data for unrelated purposes or unauthorized use.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Acceptance of Terms

By accessing this website, scheduling a consultation, purchasing services, or participating in sessions, you agree to be bound by these Terms of Service and our Privacy Policy.

Services Provided

We provide coaching, hypnosis, and wellness-related services intended for personal development and self-improvement. These services are not medical, psychological, or psychiatric treatment and do not replace care from licensed healthcare professionals. DISCLAIMER: All hypnosis is self-hypnosis. Meaning, you will become as relaxed and induced as you allow yourself to become. If for some reason you’re not able to induce into the ideal state for the regression to take place, AT the facilitating coach’s discretion they will choose another modality, intuitive energy healing or coaching, to achieve your objectives.

No Medical or Mental Health Advice

We do not diagnose, treat, cure, or prevent any medical or mental health condition. Any information shared during sessions is for educational and personal growth purposes only.
Clients are responsible for their own health decisions and are encouraged to seek appropriate medical or mental health care when needed.

Scheduling and Consultations

• Free consultations are intended to determine fit and readiness for services.
• Appointments are scheduled through Calendly.
• Sessions are conducted virtually via Zoom unless otherwise stated.

Payments

• Payments are required after the consultation and before services are rendered.
• Payments are processed securely through PayPal.
• We do not store or have access to your full payment information.

Cancellations and Rescheduling

Clients are responsible for attending scheduled appointments. Cancellation or rescheduling policies (including notice requirements or forfeited sessions) will be communicated at the time of booking or purchase.

Client Responsibility

Results from coaching, hypnosis, or wellness services vary and depend on individual participation and commitment. We make no guarantees regarding outcomes.

Confidentiality

Client information and session content are treated as confidential and stored securely, except where disclosure is required by law or necessary to protect safety.

Communications

By booking services, you may receive communications via email or SMS related to appointments, follow-ups, or occasional promotions. You may opt out of communications at any time as described in our Privacy Policy.

Intellectual Property

All materials, scripts, recordings, and content provided are the intellectual property of and may not be reproduced, shared, or distributed without written permission.

Limitation of Liability

To the fullest extent permitted by law, is not liable for any direct, indirect, or consequential damages arising from participation in services or use of this website.

Governing Law

These Terms are governed by the laws of the United States and the state in which the business operates.

Updates to Terms

Consultations

Free consultations are offered to determine fit and readiness for services. There is no obligation to purchase services following a consultation.

Payments and Refunds

Payments for services are due after the consultation and prior to service delivery.

Due to the personalized nature of coaching, hypnosis, and wellness services, all sales are final once services have been rendered. Refunds are not provided for completed sessions.

If a client purchases a package or prepaid session and has not yet received services, refund requests may be considered on a case-by-case basis at our discretion.

Cancellations and Rescheduling

Clients are responsible for attending scheduled appointments.

• Appointments must be cancelled or rescheduled at least 24 hours in advance of the scheduled session time.
• Late cancellations or no-shows may result in forfeiture of the session.
• Repeated no-shows may result in discontinuation of services.

Exceptions may be made in cases of emergency at our discretion.

Late Arrivals

If a client arrives late to a session, the session may still end at the originally scheduled time to respect other appointments. Full session fees apply.

Service Termination

We reserve the right to discontinue services if:

• A client repeatedly misses appointments
• A client engages in behavior that is disruptive, unsafe, or inappropriate
• Services are no longer a good fit

Unused prepaid services in these cases may be refunded or credited at our discretion.

Contact

Questions regarding this policy may be directed to: crystal@guidinglight1111.com